Store Policy

Customer Care

Thank you for visiting Dume Dume.

Made to Order

Unless stated otherwise, all of our products are made to order which means your order will be hand poured or handmade just for you.

 

If you would like to customise an order or share some feedback, please feel free to send us an instant message or email designs@dumedume.co.uk.

Rentals

​Samples and select designs from our collection of handmade accessories are available to rent. If you are interested in renting a piece or more, please email designs@dumedume.co.uk.

 

Rentals can be delivered by post or by appointment. UK only.

Subscription box

When you subscribe to a Dume Dume Box a reoccurring payment of £45 will be taken via your chosen payment method, each month, on your chosen start date. You can cancel any time from your account or by sending us an email.

Each Dume Dume Box will contain a hand finished silk scarf plus a free accessory from our collection while stocks last. Once payment is taken we will start making your order and will not offer a refund.

Privacy & Safety

When you place an order with us, sign up to our mailing list, subscribe to www.dumedume.com or use any of our services, the personal data you provide such as your name, address, phone number or email address, will be stored by Dume Dume.

 

We use this information to send you occasional updates on Dume Dume and your account, such as your order, commission, rental or subscription, new products, promotions, offers and events. Nothing more.

Dume Dume is committed to protecting your personal data and maintaining GDPR compliance. Any personal data shared with us will be stored safely and remain private, used only for processing the legitimate interests of Dume Dume and its customers, as described above. 

Your data will not be shared with any other parties and you can unsubscribe anytime by following the prompt in the email or contacting us.

Become an Affiliate

Get rewarded for successfully recommending our products to your network with 10% commission on all orders, plus opportunities to earn bonuses and access exclusive treats! 

To become an affiliate, click here to get started.

Trade Enquiries

We would love to work with trade and welcome wholesale and design enquiries. To access wholesale prices, please visit our Ankorstore and create an account.

For any other enquiries, please email designs@dumedume.com.

Payment Methods

- Visa

- MasterCard

- American Express

- Credit and Debit Cards

- PayPal

- Bank transfer

 

If you wish to pay by another method please write to us to discuss your needs.