Customer Care

Privacy Policy          Payments and Shipping          Returns and Exchanges

Returns and Exchanges: Made to order

 

Unless otherwise stated, all clothing is made to order and as standard, we do not accept returns or exchanges. All requests to return or exchange will be considered but only accepted under limited circumstances. 

  • If an item is faulty or incorrect in anyway and you wish to make a return or exchange please write to designs@dumedume.co.uk. If your request is accepted, we will arrange return shipping for you. Returns must be made within 14 days of receiving the order. The item must be unworn and undamaged with its original packaging and accompanying documentation. Once we have received the product(s) and are satisfied with your reason a full refund will be issued.

  • Initial shipping costs will not be refunded.

  • All requests to return or exchange will be assessed on a case by case basis.

  • If you wish to cancel an order, please do so within 1 hour of your order being accepted. After this the production of your piece(s) will have started and cannot be cancelled.​

Returns and Exchanges: Rentals

​Select designs are available to hire and can be delivered by post or by pre-booked appointment. To discuss your needs please contacts designs@dumedume.co.uk.

  • Rental pieces can be hired for a maximum of 2 weeks for your special occasion, event or shoot. Each rental is arranged on a case by case basis.

  • Failure to return a hired piece by the agreed 'return date' may result in you being charged the full value of the item with payment to Dume Dume Ltd expected immediately. If you are unable to make the return date please contact us as soon as possible to reschedule.

  • Hired pieces can be exchanged for another piece during your 'borrow period'. To confirm such a request you may be asked to pay the difference in rental value between the original piece(s) and exchanged piece(s), if higher.

  • If you changed your mind about your rental you may arrange for a return/collection. To receive a full refund you must notify us for your request in writing within 24 hours of delivery/collection from an appointment. The product(s) must be unworn and undamaged with its original packaging and accompanying documentation. Once we have received the product(s) and are satisfied with your reason a full refund will be issued. Please note, to protect ourselves against misuse we reserve the right to refuse a request for a refund 

  • You may exchange an item for anything of relatively equal value. You may only exchange an item once, after that we reserve the right to charge you again as a new rental. You will not receive a refund on the initial rental.

Payment

 

Payment for products or services can be made securely online by Visa, MasterCard, American Express, Discover Credit and Debit Cards and PayPal or via bank transfer. If you wish to pay by another method please write to us to discuss your specific needs.

Shipping

  • All orders are packaged and sent by our carefully selected couriers and require a signature upon delivery. All products are shipped from the United Kingdom.

  • You will receive shipping confirmation via email with your courier information and tracking number.

  • For all made to order items production time will vary between item but all items will be shipped between 10 - 15 days of the order.

  • Rental items delivered by post will be shipped within 48 hours of the order being made. If you require an item sooner or prefer a face to face appointment, please get in touch to discuss your needs

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